Mobile government service- A disruption to the governance mechanism

Abstract

Governments all over the world have long been adopted technology to deliver their services to their citizen, however, the process has been accelerated with the recent advent of COVID-19. The ubiquitous nature of mobile technology is making it a preferred source of delivering governmental service. These services are named as “m-government” services and traditionally been placed as a type of e-government service. Because of the impact which these services are having upon general public, it is important to fully understand the definition of m-government services. The current paper tries to arg`ue upon the features and nature of m-government services. It challenges the idea that m-government is a subset of e-government services. After a thorough literature review, examination of various definitions provided by researchers, evaluating its features and comparison of these with e-government services, it was concluded that m-government service is a superset of e-government service. The features of m-government services were also evaluated using theory of disruptive technologies. This has led to establishing the fact that m-government service is a disruptive technology.  And a new definition of m-government services was proposed.