Workplace Incivility: A review of the literature and itinerary for future research

Abstract

This research contributes to the existing literature on workplace incivility, by covering the greatest number of antecedents and outcomes in research, while discussing the most inclusive mediators and moderators. This study aims to provide a much-needed review of the literature on workplace incivility that could inspire additional study and offer guidance to future practitioners. This research covered the primary empirical studies on mediators and moderators in associations between antecedents–workplace incivility and workplace incivility–outcomes of last 15 years’ journals that were issued from 2008 to 2022. Data was collected from different well-known popular databases (Emerald Insight, Google Scholar, Scopus, Research Gate, and Science Direct) and forty-one papers were selected out of 105 published papers. This research observed the most highlighted variables that were used as mediators and moderators in the relationship between antecedents and workplace incivility is examined and find out the negative impact on job satisfaction, employees’ performance, turnover ratio, stress and work-family conflict. This review article will inspire scholars to conduct additional research on workplace incivility as well as assist and urge practitioners to develop policies and measures to reduce the likelihood and impact of various forms of workplace incivility. It is necessary to develop a coherent theoretical framework that incorporates workplace rudeness that has been personally experienced, observed, and encouraged. Overall, this endeavor helped to elucidate the troubling issue of workplace civility and its effects. The solid data obtained from this literature study (i.e., 15 years) enabled the elicitation of substantial discoveries.