Challenges Faced By the Patients in the Utilization of Health Service in Southern Punjab, Pakistan

Abstract

The health care sector of a country needs special attention from the government as the quality of healthcare provides relief to patients and their dependence. The study was quantitative in nature and focused on the challenges faced by the patients in the utilization of public hospital in Layyah. In this study, data was collected from public hospitals by using a self-constructed questionnaire. The data consisted of 200 respondents and a convenient sampling technique was used. Descriptive and Chi-Square analysis were used on collected data through SPSS.  The main finding of this research is the attitude of doctors and other medical staff was not properly adequate with the patients in public sector hospitals. The environment in public hospitals was not conducive to patients' treatment or disease eradication. Furthermore, suggestions were made that the environment in public hospital wards is not appropriate and clean, so it is the responsibility of public hospital management to provide a neat and clean environment in public hospitals for the patients rather than focusing on the hospital's cleanliness system with a proper system. For underprivileged patients, free camps are incredibly beneficial. However, they are usually arranged by unqualified and inexperienced doctors. Sometimes such free camps let patients' medications expire rather of checking on them and delivering up-to-date medication